1. About this policy
Directshop Pty Ltd (we, us or our) operates directshop.com.au. This policy explains how we collect, use, store and disclose personal information in connection with this website and enquiries made through its contact details.
This is an informational website. It does not provide customer accounts or process purchases or payments. Separate privacy policies apply to our products and services where those policies are provided.
2. Information we collect
You can browse our website without providing your name or contact details.
If you contact us, we collect the information you provide, which may include your name, email address, phone number, business details and the contents of your enquiry. Please only provide information needed for your enquiry.
When you visit the website, our hosting provider may process technical information such as your IP address, browser and device details, requested pages, access times and diagnostic or security logs to deliver and protect the website.
We also use Google Analytics to collect information about website use, as explained below. Some technical information and online identifiers may constitute personal information even if they do not identify you by name.
3. Google Analytics and cookies
We use Google Analytics to understand how visitors find and use our website and to improve its content and performance. Information collected may include pages viewed, interactions, approximate location, referral sources, browser and device details, and cookie or similar online identifiers.
Google Analytics may use cookies, which are small files stored on your device. Google processes the information collected through its service. Further information is available at How Google uses information from sites or apps that use its services and in Google's Privacy Policy.
Google Analytics is the only visitor tracking service we use. We do not use advertising pixels or remarketing trackers on this website.
You can block or delete cookies through your browser settings. Google also provides a Google Analytics opt-out browser add-on for supported browsers. These controls apply to the browser or device where you configure them and do not prevent technical processing necessary to deliver and secure the website.
4. How we use information
We use information to:
- respond to enquiries and communicate with you;
- operate, maintain and secure the website;
- understand website use and improve its content and performance; and
- meet applicable legal obligations and resolve disputes.
5. Who we share information with
We may share relevant information with service providers that support these purposes, including Lovable, which hosts our website, Google Analytics, and providers that handle email or IT support when you contact us. Their access is limited to what is needed for the relevant service.
We may also disclose information to professional advisers or where disclosure is required or authorised by law.
We do not sell personal information.
6. Overseas processing
Our service providers may store or process information outside Australia, including in the United States and countries in Europe, and other countries where they or their infrastructure providers operate. The locations depend on the service and its infrastructure and may change.
Where Australian privacy law requires us to do so, we take reasonable steps to ensure overseas recipients handle personal information consistently with the applicable Australian Privacy Principles.
7. Security and retention
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure.
We retain personal information for as long as reasonably needed for the purposes described in this policy, including applicable legal and recordkeeping requirements. When it is no longer needed, we take reasonable steps to delete or de-identify it, unless retention is required by law. Information held by service providers is also subject to their applicable retention settings and processes.
8. Access, correction and privacy complaints
You can contact us to request access to personal information we hold about you or ask us to correct inaccurate, out-of-date or incomplete information. We may need to verify your identity before acting on a request. If we cannot fulfil a request, we will explain why, subject to applicable law.
If you have a privacy concern or complaint, please contact us with the details. We will review the matter and aim to respond within 30 days. If we need longer, we will let you know.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner to enquire about your complaint options.
Privacy contact: Directshop Pty Ltd
Email: enquiries@directshop.com.au
9. External links
Our website may link to other websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.
10. Changes to this policy
We may update this policy as our website or practices change. The current version will be published on this page with its last updated date.